Shipping policy

SHIPPING CONDITIONS

Shipping and transit times
You can find the delivery time for your order during the ordering process at the checkout and in the product description. This information relates to the delivery country Germany. We usually process your order as quickly as possible. The transit times vary depending on the destination country.

Our articles are delivered worldwide.

Destination country Germany - the shipping costs are € 4.99 (free shipping from 100, - Euro)
The shipping costs for each order are € 4.99, regardless of the size or weight of your order. Free shipping from an order value of 100, - Euro

Destination country EU countries: The shipping costs are from € 14.99 (Free shipping from 499, - Euro)
The shipping costs for each order are from € 14.99, regardless of the size or weight of your order. Free shipping from an order value of 499, - Euro

Destination country USA / Canada / Mexico / Australia: The shipping costs are € 30.00 (price without 19% VAT) (Free shipping from 499, - Euro)
The shipping costs for each order are € 30, regardless of the size or weight of your order. Free shipping from an order value of 499, - Euro

Destination Switzerland: The shipping costs are € 14.99 (Free shipping from 499, - Euro)
The shipping costs for each order are € 14.99, regardless of the size or weight of your order. Free shipping from an order value of 499, - Euro

Destination country outside the EU and USA: The shipping costs are from 40.00 € (Price without 19% VAT) (Free shipping from 499, - Euro)
The shipping costs for each order are from € 40.00, regardless of the size or weight of your order. Free shipping from an order value of 499, - Euro

Undeliverable packages
If your package cannot be delivered, we will send you a reminder. If a package cannot be delivered after several attempts, it will be returned to us.

Do you still have an order? If so, check out which delivery date is given!

To save shipping costs, we combine a new order with an open order and send everything in one package as soon as all items are available. You are of course also very welcome to contact our Customer service who will help you at any time.

Customs and taxes outside the EU
For international orders, the existing regulations in the recipient country regarding import duties and taxes (value added tax) apply. We are neither responsible for this, nor can we offer you specific advice on potentially arising customs fees. For specific information, please contact the customs authority responsible for your region.

Returns & exchanges outside the EU
Should you return a product, you will become an exporter from your country. The transfer of risk to us only takes place upon receipt of your return. Your shipping service provider will help you, for a fee if necessary, to partially or fully recover the taxes and duties you paid during the importation. Please contact your shipping service provider to receive this service.

Data protection during delivery outside the EU
Your privacy is important to us and we strive to meet your expectations regarding the protection of your privacy. Cross-border shipments are subject to control by the customs authorities. We are obliged to make certain information such as order, delivery and product information available to our shipping service providers. This information is communicated to the customs authorities for the purpose of customs clearance. Among other things, to ensure that your shipment is processed quickly and to comply with local laws.