FAQ
Here you will find the answers to the most important questions about Oberwerth!
Because quality also means trust
At Oberwerth, the focus is not only on our products - but also on you.
Here we answer the most frequently asked questions about our bags, our service and anything else you would like to know. Personally, transparently and with the same high standards with which we manufacture our products.
Payments
You can choose between the following payment options at check-out:
- Credit card (Visa, Maestro, MasterCard, AMEX)
- Paypal
- On account with Klarna
- Instant bank transfer
- Giropay
- GooglePay
- ShopPay
You can enter a discount or voucher code in the discount code window during the entire checkout process. The voucher will then be deducted from your shopping cart.
Order
There is no minimum order value. However, there are various order values above which we will cover your shipping costs. These are communicated in the black banner above.
Free shipping throughout Germany from 99€
Europe & USA free shipping from 499€
As long as your order has not yet been dispatched, you can cancel it at any time by telephone or e-mail.
Telephone support and advice between 08:00 and 16:00 (GMT+1 Berlin)
+49 (0)261 9888 2444
info@oberwerth.com
As long as your order has not yet been dispatched, you are welcome to contact us and we will follow up your change requests immediately.
Telephone support and advice between 08:00 and 16:00 (GMT+1 Berlin)
+49 (0)261 9888 2444
info@oberwerth.com
If you order in the Oberwerth Shop, you will receive a separate e-mail with your tracking data once your order has been received.
As soon as you receive this e-mail, your order is in our shipping department. Further details can now be found in the tracking data.
You will receive an order confirmation and your tracking data separately by e-mail. You can also register at oberwerth.com and view your order in your customer account.
Oberwerth delivers worldwide within the legal limits and specifications.
As Oberwerth ships worldwide, customs duties are incurred in some countries. These will be communicated to you separately by the courier and invoiced when your order arrives in the destination country. Please contact your local customs office to find out how much the fee will be.
For shipments within Europe, as well as to the USA and Japan, there are no customs charges.
Customer account
You can register for a customer account using the following link. Here you can track your order and benefit from many advantages.
You can of course order as a guest in the Oberwerth Shop without having to create a customer account. Once you have placed your desired products in the shopping cart, you can proceed directly to checkout.
You can reset your password directly in the login. To do this, click on the "Forgot your password?" button and you will receive step-by-step instructions on how to reset your password.
All information on data protection can be found in our privacy policy.
Return
We are expressly sorry if you have received an incorrect or defective item from us. Should such a case occur, you can contact us by phone or e-mail and together we will find a solution that will leave you completely satisfied.
Telephone support and advice between 08:00 and 16:00 (GMT+1 Berlin)
+49 (0)261 9888 2444
info@oberwerth.com
You can return an item purchased online within 14 days of receipt.
Further details can be found in our cancellation policy.
You can return your items to the following address within 14 days of receipt:
B&F Oberwerth GmbH & Co. KG
Friedrich-Mohr-Straße 13
56070 Koblenz
Germany
As soon as we have received your items, we will register your return and you will be refunded the full purchase price using the payment method you selected at the time of purchase.
After expiry of the 2-year statutory dealer warranty, Oberwerth offers you a lifetime warranty on your Oberwerth bags.
However, you must register this within 8 weeks of purchase on our website using the following link: Product Registration
Oberwerth offers a 5-year guarantee on half cases. In order to claim this, we require your original proof of purchase in the event of damage.
Further information on our guarantee and warranty can be found in our guarantee conditions.
You can register your Oberwerth bag directly on our website up to 8 weeks after purchase: Product registration
Fill out the form and you will receive a registration confirmation by e-mail. Once you have received the confirmation, your bag will enjoy all the benefits of our lifetime warranty.
Personal. Reliable. There for you.
Behind Oberwerth are people who take your concerns seriously.
Whether it's a question about your order, the care of your bag or the warranty - we will help you quickly, easily and personally. For us, service does not end with the purchase.
Product questions
You can find everything you need to know about leather care for your Oberwerth product here: Leather care
You can perfectly predefine the right bag using the filter function on our website. Select the parameters that are relevant to you and the result will be a suitable Oberwerth product in the right size, color and shape.
collaboration
You are welcome to apply to join our Pro-Team and become an Oberwerth Ambassador. The best way to do this is to send us an e-mail to info@oberwerth.com with your online presence and a brief description of yourself. We will forward your e-mail internally to our marketing department, which will get in touch with you as soon as possible.
You can register for our affiliate program by clicking on the following link: Affiliate
We will check your data and get back to you.
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