Shipping policy

Shipping & Delivery

Processing your order

All orders are processed from Monday to Friday (working days) by 12:00 noon (CET). The estimated delivery time is displayed directly in the checkout - depending on the destination country (excluding customs delays).

We deliver worldwide within the scope of legal regulations.

Shipping within Germany 🇩🇪

Shipping costs: Standard 4.99€, Express 14.99€
Free shipping: From an order value of 100€

DHL Standard: approx. 2-3 working days; shipping days: Monday, Tuesday, Wednesday, Thursday & Friday;

DHL Express & UPS: Delivery on the next working day (for orders placed before 12:00 CET - same day shipping)

Shipping within the EU & Great Britain 🇪🇺

Shipping costs: From 9.99€ - max. 24.99€, depending on size or weight
Free shipping: From 500€ order value
Duties, taxes and charges: already included in the price

Shipping to the USA & Canada 🇺🇸/🇨🇦

Shipping costs: From $10 - max. $25, depending on weight & volume
Free shipping: From $450 order value (with DHL Express or UPS)
Duties, taxes and charges: already included in the price

Note: Due to current customs delays in the USA, delivery times may be longer - thank you for your understanding!

Shipping to Japan 🇯🇵

Shipping costs: From ¥1,600 - max. ¥5,000, depending on weight & volume
Free shipping: From ¥24,000 order value
Duties, taxes and charges: already included in the price

Shipping worldwide (outside the EU & Great Britain) 🌍

Shipping costs: From 9.99€ - max. 40€, depending on weight & volume
Free shipping: From 1,200€ order value (with DHL Express or UPS)

Undeliverable parcels

If your shipment cannot be delivered, we will inform you by e-mail. After several delivery attempts, the parcel will be returned to us.
Tip: If you have placed several orders, we will combine them into one shipment if possible to save on shipping costs. If you have any questions, please do not hesitate to contact our customer service.

Customs duties & taxes outside the EU

In countries outside the EU, the respective import regulations apply. Please note:
We assume no responsibility for any customs duties that may be incurred and do not offer individual advice. For detailed information, please contact your local customs authority.

Returns & exchanges outside the EU

When you return products, you are considered the exporter. Responsibility is only transferred to us upon receipt of the return. Your shipping service provider can help you with the refund of paid import duties - please contact them directly.

Data protection for international deliveries

We adhere to the highest standards to protect your privacy. For cross-border shipments, we are legally obliged to pass on certain information (such as order and product data) to our shipping partners and customs authorities. This serves to ensure smooth customs clearance and compliance with legal requirements.